New Haven Public Safety Communications
Call 9-1-1 For Police, Fire, and Medical Emergencies
The mission of New Haven Public Safety Communications is to deliver maximum communications support to all residents, businesses, and public agencies of New Haven, CT requiring immediate fire, police, or ambulance responses in the most efficient and cost effective manner. The department employs highly trained and dedicated personnel, and constantly seeks new and innovative means to improve its effectiveness
911 for Kids
Office of Statewide Emergency Telecommunications
When should you call 911?
When there is an emergency, lives are in danger, serious injury, serious medical condition, crime in progress, or any other situation needing emergency attention.
Speak slowly and clearly when you explain what's happening. The 911 emergency dispatcher may ask you what, where, and who questions such as these:
- What is the emergency?
- What happened?
- Where are you?
- Who needs help?
- Who is with you?
- Are you safe where you are?
What should you do if you see a crime occurring?
- Call 911 immediately.
- Be observant and make mental notes.
- Are there any weapons involved?
- What is the address?
- Any physical characteristics such as height, weight, race, beard, or scars?
- Any clothing description?
- How many people involved?
- Are the persons involved on foot or in a vehicle?
Don't Hang Up!
If you do have to call 911 in an emergency, be sure to stay on the phone. Do not hang up until the 911 operator tells you it's OK to do so. That way, you can be sure that the operator has all the information to get help to you fast!
Do I have to give my name when I call 911?
If you wish to remain anonymous or keep information confidential just tell the operator.