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    (11/26/2007) NEW HAVEN- The City of New Haven has implemented a Mass Notification System to inform residents of emergencies, public safety information and public services information. This is a web-based system that allows the Mayor or other designated City officials to send messages to residents by telephone. When a message is recorded, the system gets calls out to an average of 29,390 homes in the City within 20 minutes.

    The system is designed to send phone messages to the entire city, specific zip codes, any address within a radius of a specified location, any street segment or any address in a polygon shape which can be defined on the system. In the past month, the system has been tested twice, first to notify residents of leaf sweeping schedules and second to announce bridge closures.

    Today, Mayor John DeStefano, Jr. demonstrated how the system operates by recording a message for all residents informing them about the Connecticut Department of Transportation (CDOT) free bus pass distribution program. This initiative by CDOT offers passes good for 10 free rides on CTTRANSIT local and commuter buses encouraging more residents to utilize public transportation to get to work.

    “This is an important tool to make residents aware of opportunities, concerns and incidents in the City,” said DeStefano. “The notification system allows us to get the word out about anything occurring in the city from emergencies to evacuations to positive things like opportunities and events we don’t want residents to miss out on. This bus promotion is aligned with our efforts to be a more environmentally friendly city, cut down on traffic and support public transportation so it’s good news to share with residents.”

    The mass notification system costs the city $56,000 a year through its contract with 3N, the provider of the system. This comes to a cost of approximately 45 cents per resident. No equipment is involved as authorized individuals simply need to type their message into the online system or call into a toll-free number to record the notification.

    Currently the system is setup to reach all homes in the City via working landlines. However, as more and more people begin to rely on cell phones over landlines for communication, the City is working to give residents an opportunity to submit their cell phone numbers, or other numbers where they can be reached, in the event of an emergency.


    Contact Name: Jessica

    Contact Email: Mayorga

    Contact Phone: 2039467660

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