New Haven Announces New Electronic Permitting System to Reduce Costs and Increase Efficiency
(6/14/2010) (NEW HAVEN)- Mayor John DeStefano, Jr. has signed an agreement today with the Capital Region Council of Governments and ViewPoint GIS to bring to New Haven an electronic permitting system. The new system will initially address building permits and permits for use of the public-right- of- way such as excavations, special events, outdoor seating and sidewalk permits and will significantly simplify the permit application and approval process for both customers and town personnel.
“This is an example of our Innovation Based Budgeting efforts coming to fruition,” said Mayor DeStefano. “With electronic permitting the City will be able to provide user friendly access for permit applications and streamlined review, approval and issuance of permits. The system will also provide real time, web-based data available to all departments to improve permit tracking, inspection and enforcement efforts. This change will save time, money and aggravation for all parties once it is up and operational.”
The new electronic permitting system is scheduled to go live in October.
Once the system is fully-functional, it will allow residents and businesses to apply for, pay for and receive permits from the City online. Users will also be able to track the status of their permits as they move through the approval process. On the back end, the City will use the system to manage the permit review and approval processes electronically.
The system is part of a regional e-government initiative sponsored by the Capitol Region Council of Government (CRCOG). The initiative’s goal is to identify and implement information technology systems to help municipal government provide better, more effective customer service and reduce costs.
“This program was initiated to promote more responsive, customer-friendly and efficient local government services through a regional approach to technology,” said Jocelyn Mathiasen, Special Projects Coordinator for CRCOG. CRCOG selected ViewPoint GIS to provide permitting software after a rigorous Request for Proposal process, involving IT directors, building officials and administrators from several Connecticut towns. The selection committee chose ViewPoint’s ViewPermitTM software because of its online functionality, simpler user interface, city-wide approach to permit management and the knowledge and flexibility of its project team, according to Mathiasen. Nine towns signed up to participate in an initial pilot of the software, with the anticipation that additional Connecticut municipalities would join over time. The contract with ViewPoint is designed to allow new towns to sign on to the program.
“We are very excited about working with New Haven,” said Nasser Hajo, ViewPoint Vice President and Chief Technology Officer. “We have a proven system that has been well received by the towns in the Hartford Region and we look forward to using all that we have learned from them in implementing the system for New Haven.”
ViewPermit TM streamlines workflow for planning, conservation, zoning, building, public works, fire and health departments and supports a wide range of local licensing needs. Its many advanced features, including embedded GIS, enable municipal officials to seamlessly track, control, monitor, schedule and report on all elements of permit and license issuance. It significantly reduces processing time, and greatly enhances access to information, dramatically improving customer service for citizens, developers and businesses.
For more information visit www.ViewPermit.com or http://www.crcog.org/service_sharing/ss_permitting.html
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