Welcome to City of New Haven Government

Office of New Haven Residents

165 Church Street
New Haven, CT 06510

Hours: Monday-Friday, 9am-5pm
Tel: 946-6149 or 946-2834
Fax: 946-5750

The Office of New Haven Residents (ONHR) was created to assist residents of the “Elm City” who are seeking resources and information about the wide array of services available in our city. The office also issues the Elm City Resident Identification Card. The Office of New Haven Residents office hours are Monday – Friday 9:00 a.m. – 5:00 p.m. unless otherwise posted.

Recently, the ONHR has set up an extensive information center. The information center contains resources such as pamphlets, flyers, and internet access for services available to New Haven residents, including:

Bus Schedules

Educational Services

Transportation

State Agencies

Local Maps

Restaurant Locations

IRS Information

Welcome Packets

Police & Fire Information

Recycling

City Departments

Poison Control

Health Services

The bilingual staff is trained to assist residents with card applications, resource information and any questions regarding the information shown on this page.

The Office of New Haven Residents has also successfully launched a mobile unit for the Elm City Resident Card.
The mobile unit visits local organizations, senior centers and schools throughout the community offering residents the convenience of applying for the Elm City Resident Card at their locations.

Partnerships have also been formed with local vendors to provide discounts to the City’s youth who obtain the Elm City Resident Card and present it at time of purchase. Among the vendors currently offering discounts are Foot locker, Jimmy’s Hip Hop Store, Modells, Subway, Rendezvous and Video Game Plus

Applications for the Elm City Resident Card

Download the fact sheet here
Download the Application Form here
View the Flyer here

Criteria For Acceptable Documents For Municipal ID

Two requirements: 1) proof of identity; 2) proof of residency

ACCEPTABLE FORMS FOR PROOF OF IDENTITY:

ONE of the following (CATEGORY “A” ID’s):

Passport;

U.S. Driver’s License;

Birth Certificate; (for kids ok; for adults this plus photo id)

Consular ID Card;

OR TWO of the following:

National identification card (must have photo, name, address, date of birth and expiration date;

Foreign Driver’s license (current - NOT expired);

Voter registration card (must be presented with original birth certificate

U.S. or Foreign military identification card (must be presented with original birth certificate)

Visa (current)

ITIN card (must be accompanied by an ID with a photograph)

At least one identification card must have a photo under either category A or B.

ACCEPTABLE PROOF OF RESIDENCY DOCUMENTS

Two of the following must be presented

Utility bill with name and address;

Insurance bill, bank statement, check book;

Employment pay stub;

Local property tax statement;

Proof of a minor enrolled in public or private school;

Voter registration card

Original documents from a health or social services organization attesting to the fact that the applicant is a New Haven resident

YOUR TWO PROOFS OF RESIDENCY MUST COME FROM TWO DIFFERENT PLACES.
RESIDENCY DOCUMENTS MUST SHOW THE NAME AND CURRENT ADDRESS OF THE APPLICANT.
RESIDENCY DOCUMENTS IN THE NAME OF ONLY ONE SPOUSE WILL BE ACCEPTED FOR MARRIED COUPLES ONLY IF AN ORIGINAL MARRIAGE CERTIFICATE IS PRESENTED.